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Customer service skills

This short course is perfect for staff in a customer facing role, or those preparing for a job in customer service. Understand customer needs, wants, and expectations, and the different types of customers you might encounter. Read about relevant policies, procedures, and legal and ethical requirements. Learn the essentials for delivering great customer service face-to-face, on the phone, over email, and through social media and live chat.

Learning outcomes

Advantages of this course

Endorsement statement

Our short course has been reviewed by a Subject Specialist and endorsed by NCFE demonstrating the quality and rigor. NCFE is an awarding organisation recognised by the qualification regulators for England (Ofqual, Wales (Qualification Wales) and Northern Ireland (CCEA Regulation). This is an unregulated programme and is not a nationally recognised qualification.

You may also be interested in our short course: Customer service: Problems and complaints

Price: £30

Laser Systems Ltd.
Academy House, 3 Langley Quay,
Langley, Berkshire, SL3 6EY
01753 58­4 11­2