Frequently Asked Questions

Why should I complete a short course?

There are lots of reasons a short course might benefit you, these include:

• Building your confidence in specific areas
• Learning more about topics you’re interested in
• Preparing yourself for a new role or for a future promotion
• Building on your skills or learn new skills to improve your CV
• Challenging yourself to improve and learn something new

Some courses allow you to achieve new skills that are compulsory for your job role, such as ‘Food Safety’.

What should I do if I can’t access my course?

Any course you purchase or use a valid access code for should automatically appear on the Home tab of your account, under the ‘Your Courses’ section. If you can’t see a course you have purchased here, then please email it@lasersys.co.uk with:

• Your name as it appears on your account
• The course you purchased
• If you paid by PayPal or with a credit or debit card, the e-receipt or other proof of purchase. If by access code, the access code you used to purchase this course.

Alternatively, just give us a call on 01753 584 112 and we will check this for you.

Who writes Laser Learning short courses?

Our short courses are written by a subject specialist with occupational competence in the subject area. This means our education short courses are written by early years practitioners and educators, our care courses are written by care home managers and other health and social care professionals, and our business courses are written by business professionals with a working specialism in the subject.

The course content is then carefully edited, reviewed, and fact checked by our content team to ensure it meets our standards.

Find out about some of our professional writers on our Who We Are page. Please note, this is not a comprehensive list of all of our writers.

Do I have to complete an assessment?

There is a multiple choice quiz at the end of each course. There is no limit on how many times you can take the quiz. You need to successfully complete the course in order to access your certificate.

What does it mean if a course is ‘endorsed’?

Education and Business:
Our short courses have been reviewed by a Subject Specialist and endorsed by NCFE CACHE, demonstrating the quality and rigor of the content. Laser Short Courses are reviewed annually to ensure high standards are being maintained. NCFE CACHE is an awarding organisation recognised by the qualification regulators for England (Ofqual), Wales (Qualification Wales), and Northern Ireland (CCEA Regulation). These courses are unregulated and are not a nationally recognised qualification.

Care courses:
Skills for Care endorsement is the bespoke quality mark that is given to the best learning and development providers within the adult social care sector. Training has been approved as making a significant difference, not only to the learner but also to the person accessing care and support.

I am a member of childcare.co.uk, how do I access courses?

When you have found the course you would like to take, click on the ‘Purchase with Access Code’ button and enter the code sent to you by childcare.co.uk. Access codes can only be used once. Gold members cannot share codes with members of their team, as stated on the childcare.co.uk website.

Please note: codes issued for the old short course site (short.laserlearning.co.uk) are not valid on this site. If you think you have a code for the old site, please get in contact with childcare.co.uk and ask for a new one.

What do I do if my access code isn’t working?

There are a few reasons why your code might not be working:

• Codes can only be used once – you may be entering a code that has already been used to purchase a course in the past
• Your code may only be valid for a specific topic area – your organisation may only have codes for 'Education', for example, so if you're trying to purchase a 'Business' course then your code will not work
• If you're a childcare.co.uk member, you may be using a code issued for the old short course site (short.laserlearning.co.uk) – if you think you have a code for the old site, please get in contact with childcare.co.uk and ask for a new one

If none of the above apply, you can email it@lasersys.co.uk with:

• Your name
• The code you are trying to use
• The course you are trying to purchase

Alternatively, just give us a call on 01753 584 112 and we will check your code for you.

What do I do if I can’t remember my username and/or password?

If you have forgotten your password, click on the link next to ‘Forgot your password?’ just below the log in section. This will send you an email with a link in it which you can use to reset your password.

Your username will be your email address – if you have multiple emails then try each one and if none of them work, please email it@lasersys.co.uk and our team will get back to you as soon as we can.

Alternatively, please give us a call on 01753 584 112 and we will check your username for you.