Skills, knowledge, and confidence delivered online.
Conflict management skills
This short course is aimed at individuals in a position of responsibility who will need to identify, manage, and resolve conflict in teams as a part of their role. Explore several methods of conflict management, and gain guidance on how to approach potential conflict issues.
You will understand how conflict can occur
You will understand the impacts of conflict
You will learn about the different methods of dealing with conflict
You will learn about the personal skills required to reduce the potential for workplace conflict
Advantages of this course
Managing conflict in the workplace can be difficult at any level, but particularly hard when you are new to a management role; even more so when you are newly promoted from within a team
In a variety of work environments such as nurseries, sports centres, offices, and shops, for example, team leaders are often promoted from within a team. As part of that team you are likely to have made friends with others and once promoted, your relationship with these people can, and should, change. This can cause conflict or you may find yourself resolving conflict between two people you consider to be friends. This course will guide you through identifying, managing, and resolving conflict.
You will look at sources of conflict, the impact of conflict and how to manage conflict within a team
Websites and video resources are utilised to explain how to deal with conflict further
Additional activities encourage you to reflect on your learning
There is also suggested extended reading that gives both practical information and links to websites to expand knowledge